Course Icon General Management Training

Management Foundation Skills

0800 1337 401

Course Objectives

  • Identify the main differences between being a team member who focus on achieving a task, enabling others to achieve the task, and the strategic leadership role.
  • Improve the customer focused vision for your team by conducting a journey mapping exercise Understand how systems thinking will create sustainable processes that support accelerated growth within your department
  • Get the important tasks completed efficiently through clear goal setting and delegation
  • Identify the common mistakes of delegation and how to avoid them
  • Identify and practice a number of feedback approaches that encourage future growth (forward thinking)
  • Discover the key to keeping a new employee’s motivation and enthusiasm
  • Highlight various office personalities and how to work with them
  • Learn how to avoid and neutralise office politics within your team
  • Develop a high performing, collaborative team by learning the five steps of a cohesive team
  • Identify where you team is currently positioned on the five steps pyramid and create a plan to move your team forward

Who Should Attend

Its scary becoming a manager, all of a sudden people look to you for the lead. They expect you to know things that previously they would look to someone else for. Becoming a manager takes time but this workshop is aimed at giving you a leg up on to the ladder. This workshop is aimed at those who are new to management and those who will be moving into team leader or manager roles.

Experience Required

No experience required. To get the most out of this course you sould be in a supervisor role or should have the desire to be in a supervisor role.

Course Syllabus

Module One: The Bigger Picture

The three personalities of a manager

Being customer centric

Customer journey mapping

Systems thinking

Root cause analysis

Involving others

Module Two: Task Management

Goal setting

Understanding cascading goals

The SMART way

Accountability and responsibility


Managing monkeys

Providing feedback

Coffee machine coaching

Module Three: Working with Individuals

Employee onboarding

Office personalities

Dealing with office politics

The agreement framework

Module Four: Working with Teams

Defining success

What is a team?

Types of team

The four stages of team development

Dealing with a promotion

Setting best practice

Five behaviours of a cohesive team

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