Customer Service Excellence

Overview

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Delegates will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Who should attend

Customer Service Excellence is ideal for all employees as the course looks at the customer both from an internal and external perspective. This is an ideal workshop for and company wanting to create a customer centric culture.

Course Syllabus

• State what customer service means in relation to all your customers, both internal and external
• Recognise how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

This workshop can be tailored to meet specific business requirements.

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