Developing High Performance Teams

Course Objectives

• Describe the concept of a team, and its factors for success
• Explain the four phases of the Tuckman team development model and define their characteristics
• List the three types of teams
• Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
• Discuss the uses, benefits and disadvantages of various team-building activities
• Describe several team-building activities that you can use, and in what settings
• Follow strategies for setting and leading team meetings
• Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems

Who Should Attend

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

Experience Required

No experience required. To get the most out of this course you sould be in a supervisor/management role or should have the desire to be in a supervisor or a manager.

Course Syllabus

Getting Started

Housekeeping Items

The Parking Lot

Workshop Objectives

Pre-Assignment Review

Action Plans and Evaluation Forms

Defining Success

What is a Team?

An Overview of Tuckman and Jensen’s Four-Phase Model

Types of Teams

The Traditional Team

Self-Directed Teams

E-Teams

The First Stage of Team Development – Forming

Hallmarks of This Stage

What to Do As a Leader

What to Do As a Follower

The Second Stage of Team Development – Storming

The Hallmarks of This Stage

What to Do As a Leader

What to Do As a Follower

The Third Stage of Team Development – Norming

The Hallmarks of This Stage

What to Do As a Leader

What to Do As a Follower

The Fourth Stage of Team Development – Performing

Hallmarks of this Stage

What to Do As a Leader

What to Do As a Follower

Team Building Activities

The Benefits and Disadvantages

Team-Building Activities That Won’t Make People Cringe

Choosing a Location for Team-Building

Making the Most of Team Meetings

Setting the Time and the Place

Trying the 50-Minute Meeting

Using Celebrations of All Sizes

Solving Problems as a Team

The Six Thinking Hats

Encouraging Brainstorming

Building Consensus

Encouraging Teamwork

Some Things to Do

Some Things to Avoid

Some Things to Consider

Wrapping Up

Words from the Wise

Parking Lot

Action Plans and Evaluations

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