The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Delegates will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service Excellence is ideal for all employees as the course looks at the customer both from an internal and external perspective. This is an ideal workshop for and company wanting to create a customer centric culture.
This workshop can be tailored to meet specific business requirements.See all of the available Seven Institute Personal Development Courses